Q: What is Intergrooved Wood?
A: Intergrooves are wedge-shaped divots imprinted in the wood that follow the contour of a cat’s nail. The reason a cat scratches is to shed the outer layer of the nail. Intergrooves aid in this process naturally by providing perfect and gentle resistance to the claw as it is pulled along the surface of the wood.  Unlike sisal, the soft wood absorbs your cat's scent, and encourages repeated use.

Q: When will my order arrive?
A: Due to the custom nature of our products most orders are shipped within 2-5 business days.  Most orders are shipped with FedEx Ground Service or UPS ground service, which may take up to 6 business days.  Orders shipped using USPS generally take 2-7 business days.

Q: What is the satisfaction guarantee?
A: We are committed to providing you and your feline family the highest quality and most effective scratching posts available. If your order does not arrive in perfect condition, please contact us and we will be happy to assist you. If for any reason you would like to return a product, simply return ship the item within 30 days and we will refund the full purchase price. We’re sorry but shipping charges can not be refunded, and return shipping is the responsibility of the customer.

Q: What are the shipping costs?
A: Shipping costs are based on weight and destination. All orders are shipped with FedEx Ground, UPS or USPS. The shipping charge will appear in your shopping cart during checkout. You will have the option to confirm the charge before you complete the checkout process.  Shipping rates are for shipping within the United States, excluding Alaska and Hawaii.  Please contact us if for shipping to Alaska, Hawaii, Canada or elsewhere.  We will be happy to provide available shipping options and prices.  Not all items are available for shipping to Alaska, Hawaii, or international destinations.

Q: What methods of payment are accepted?
A: ActiveCat is happy to accept MasterCard, Visa, Discover Card and American Express through our secure on-line ordering system. If you would prefer to place your order by mail with a check or money order, please email us for a printable order form. To ensure security we use a dedicated SSL. The security certificate details are available for viewing using your browser during the checkout process.

Q: Are the scratching posts shipped already assembled?
A: Most products are shipped already assembled. The larger scratching posts are shipped mostly assembled, but do require a couple of quick connections. This process allows us to provide the most durable products with reduced set-up and shipping costs.  No tools are required to assemble any ActiveCat scratching post. Each product page will detail what assembly, if any, is required. If you need a replacement User's Manual for any product, please contact us.

Q: What materials are used in the Eco-friendly Scratching Posts?
A: ActiveCat has always strived to provide the most natural and healthy scratching surfaces for you and your feline family. Our new Eco-Friendly line of products are constructed from Doug Fir posts that are the most “green” softwood available due to responsible replanting and rapid growth. The carpet and padding are 100% wool with no synthetic fibers and no VOCs. If you have specific requirements or would like more information on our eco-friendly materials, please contact us.

Q: Can my cat get splinters from the wood?
A: Intergrooved wood is a safe and natural softwood. Your cat’s paws will not be affected by any splintering of the wood. The Doug Fir softwood allows the claw to dig in gently. Wood is the material that cats scratch outdoors and Intergrooved wood is designed to accurately represent that. Fraying of the wood is normal and will occur with continued use. A small sanding pad is included with each post to eliminate frays, but it is not necessary for your cat’s comfort.

Q: Does ActiveCat sell scratching posts wholesale?
A: ActiveCat offers wholesale, drop-shipping, and distributor sales as well as an Affiliates program.  Please visit our Wholesale page to determine if any of our programs would suit your company or organization.  Detailed information can be obtained on any of the programs by contacting our sales department.  If you do not have a physical or online pet store, our affiliates program may be a great alternative for your web site.

Q: Are ActiveCat products made in America?
A: Yes.  All ActiveCat scratching posts are manufactured in our facility outside of Portland, Oregon.  Since our company began in 1998 we have been committed to selecting the best local materials available to provide you and your feline family with the highest quality and healthiest scratching posts available.  As part of that commitment, we strive to build long-lasting products with environmentally responsible materials using earth-friendly practices.

All ActiveCat Scratching Posts feature

• ActiveCat's exclusive Intergrooved™ Wood.
• Low centers of gravity for guaranteed stability.
• Posts that meet veterinarians' recommendations for full extension while scratching.
• Solid wood construction designed for a lifetime of use.
• High quality stain-resistant and natural fiber carpets in your choice of select colors.
• Configurations designed for your cat's comfort and satisfaction.
• Quality and natural fiber hanging toys to encourage play.
• Sample package of fresh organic catnip.

ActiveCat uses top quality materials and workmanship to produce cat furniture that gives your cat the excitement and interest that it needs, while giving you the aesthetics and durability that you require. You can be confident that ActiveCat stands behind all of its products with service and support that you can count on.

Mailing Address

ActiveCat
PO Box 3101
Wilsonville, OR 97070

Shipping Address

29030 SW Town Center Loop
STE 202#258
Wilsonville, OR 97070-5499

If you have any questions about our products or if we many be of additional assistance, please contact our Customer Service Department. We will be happy to assist you!

NOTE:We typically reply to email requests within hours during normal operating hours. If you have not received a response from us within 24 hours, please be sure that you have added our email address or our domain name to your approved recipients list for your email as many spam filters will filter out company-generated email.